Vodafone Idea recently launched a customer care service on WhatsApp with the support of Artificial Intelligence for its users.  In this service, users can get information related to their bill, data, plan or recharge etc. on WhatsApp with the help of a virtual customer assistant.  At the same time, the company has introduced another new recharge service.  In this service, users can avail contactless voice-based recharge at retail stores.  This feature works through the company's Smart Connect retailer app.  The purpose of Vodafone behind launching this service is to maintain distance between people.

Vodafone has opened its retail outlets in Orange and Green Zone as directed by the government.  In such a situation, contactless voice-based recharge option has been introduced to keep distance between people at stores.  This feature works through the company's Smart Connect retailer app and the app is used by the retailer to recharge Vodafone Idea's numbers.

Typically, to recharge the mobile at a retail store, the shopkeeper gives you a phone number to enter your number.  After that, your dialed recharge is done by taking that phone back.  There is a risk of coronavirus infection and contactless voice-based recharge will be used to protect people from this infection and to keep distance between each other.