With the beginning of the month of August, the festive season has also begun in the country. This will last for about 3 to 4 months. Bakrid on 1 August, Raksha Bandhan on 3 August and Independence Day on 15 August. To capitalize on this opportunity, e-commerce sites like Amazon and Flipkart can announce the sale. Consumers have to be vigilant among all the offers and benefits of these online shopping companies. Festive season online sale is not only a festival for e-commerce companies but for customers also, it is nothing less than a festival. During festive season sale, consumers buy goods at wholesale prices from these e-commerce websites. The new Consumer Protection Act 2019 of Modi Government will strengthen the customers greatly.
Now, this will be applicable in online shopping also. This Act will allow customers to return the products easily and also file a complaint against online shopping companies.
Union Consumer Affairs, Food and Public Distribution Minister Ram Vilas Paswan said that penalties and fines for e-commerce companies for violating any rules will also be subject to the provisions of the law. He said, can take action anytime if the seller is selling the product beyond the Maximum Retail Price (MRP). He said that according to the old law, consumers could complain about a defective product in the same forum.
The new Consumer Protection Act
The net of e-commerce website has now reached everywhere, from big cities to small cities. Keeping this in mind, the Modi government has implemented the Consumer Protection Act 2019 from July 20, 2020, across the country. After the enactment of Consumer Protection Act-2019, consumers have got many rights. The Consumer Protection Act 2019 gives the customer the right to fight against even those companies which were not in the earlier consumer law. In the Consumer Act 1986, if there was any problem with the goods, then the companies used to avoid requests, but in the new consumer law, this will not happen. Also, misleading advertisements and companies cheating customers will be curbed. In the new consumer law, customers can fight for their rights in many ways.
Will the Consumer Protection Act 2019 also apply to the things sold in the sale?
In particular, the Consumer Protection Act 2019 will also apply to the items sold in the sale. If there is a sale of a branded company and the companies give the bill or refund to the customers, then the law could apply. However, it will be difficult for the commission to prove the case against the seller who does not give the bill. If the terms and conditions application is already written in the bill, then the commission decides how to react on the issue.
Many major changes in the new consumer law
Many major changes have been made in the new consumer law. Now a consumer can buy goods from anywhere and also can file a case anywhere. Now the Consumer Commission has replaced the Consumer Forum. Consumers can lodge a complaint in any commission of the country. Earlier, celebrities had no harm if they had done any misleading advertisement. But this new law will ensure that they get punishment and pay the fines.
Similarly, e-commerce was not included in the earlier law, but in the new law, e-commerce has also been included. EB e-commerce companies will have to upload complete information about the product on the website. Along with the entire process of quality, purchase and return of goods, it has been made mandatory to write about where to complain about the product.