The country's first corporate train Tejas got delayed for the first time in two years. On August 21, the train left Lucknow Junction on time, but it was delayed by two and a half hours while reaching Delhi. The reason for this is said to be a signal failure due to rain in Delhi and water filling in the yard.
According to the rules, passengers get a refund if this train is late. That is why the Indian Railway Catering and Tourism (IRCTC) has paid Rs 3,93,500 on Tuesday to 1,574 passengers claiming the refund.
Equipped with aircraft-like facilities, the Tejas Express was launched in August 2019. This train was stopped on 4 April in the second wave of Corona. After this, it was started again from 7 August. This train operates on Lucknow-New Delhi and Ahmedabad-Mumbai routes.
Tejas is the first train in the country, for which refund is given to the passengers if they are late. IRCTC's rule is that if the train is late by more than two hours, then a refund of Rs 250 will be given to every passenger. There is a rule to refund Rs 100 if the train is late by one hour. Accordingly, IRCTC has transferred Rs 250-250 to the passengers in their booking account.
Ajit Kumar Sinha, Chief Regional Manager, North Eastern Railway said that a message is sent to the passengers traveling in Tejas as soon as the train is late. It has a mail ID on which passengers can claim a refund.
On August 21, a total of 1,574 passengers claimed the train was late. Their refund has been transferred to their accounts. He says that monitoring of Tejas is done all the time on its track so that there is no technical fault in its operation. This surveillance is being strengthened further.
Flexi fare scheme is applicable in Tejas, that is, its fare increases with the booking of seats. The base price of chair car till Delhi is Rs 1,125, for the executive class, it is Rs 1,280, and for an executive chair car, is Rs 2,450.
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